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Overall Rating

4(87 reviews)87.4% of customers recommend this property

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submitted by Benjamin D. - |Recommended: NoBlack Mold and Standing Water in our Apartment — Our apartment has black mold and pools of water on the windows due to a humidity problem that management has not addressed even after several maintenance requests and and in-person complaint to the leasing office spanning over 2 months now. I am allergic to mold and this is a health concern. They still will not fix the problem. At the time of move-in we smelled gas in our apartment. It turns out there was a gas leak that the management was unaware of. We could have spent the night in this apartment while it leaked gas if we had not noticed the smell ourselves. We spent that night at out parent's house who lived nearby, as Ballston Park did not fix the problem immediately. We then had to wait a couple of days to get our stove replaced, and could not cook for the first weekend of our lease. We were given no compensation for this inconvenience. Currently still experiencing the mold and water problem. I would not recommend this apartment complex.
response from property -We appreciate you for taking the time to provide a detailed review of your experiences while residing within our community and for allowing us the opportunity to respond. We sincerely apologize for your negative experience thus far, but we are working diligently to resolve all of your concerns. Our records indicate that as of January 30, 2018, our maintenance team has resolved all mold issues in your apartment as well as replaced light fixtures and painted the window sills. Our property manager warmly welcomes the opportunity to speak with you further regarding your concerns and the steps we are taking to make sure you have the best experience possible as a resident of our community. Please contact him at 703-526-9600 at your earliest opportunity should you need further assistance.
submitted by Caroline V. - |Recommended: YesReasonably priced and a nice community — I enjoy living at Ballston Park because the buildings and neighborhood are well-kept. This area offers a scenic, safe neighborhood to walk my dog, and is within walking distance of a lot of places, including the metro.
submitted by Sanjana V. - |Recommended: YesIt a good place to live in. quite near to metro station which is major plus point. — Good place to live and friendly community. The commute to any place is simple as its near to metro and bus stop . Walk able distance to grocery and pharmacy center. These are main point we want when we look for house which we can see in balston park. The only drawback is it has 1 small bathroom for 2 bed or town house.
submitted by Rebecca D. - |Recommended: NoCold in the winters — I lived in a townhouse in ballston park for 2 years. The winters were miserably cold on the first floor of the townhouse the thermastat was on the second level and when I put in maintenance requests about it they would come and replace the insulation under the doors which didn't help. I am a nurse who works night shift so I would request for maintenance to come on my days off so that I wasn't sleeping when they came in the middle of the day and they would never come when I requested. The walls between townhouses are very thin, so I could hear full conversations that our neighbors were having. Those things aside, ballston park is one of the cheapest places to live in the area and it's not too bad for what you pay. It's in a good location that's within walkable distance to the metros and food stores. It was a good place for me to live out of college.
submitted by Christine D. - |Recommended: YesClean, great location and easy parking. — I would tell them that the apartment complex is clean, there is easy parking and the location is great.
submitted by Berhanu A. - |Recommended: YesVery good — It is very good
submitted by Courtney S. - |Recommended: YesWonderful Home — Ballston Park is a beautiful community just a short walk away from the Ballston metro. I feel safe here and love to take my dog on walks around the area. Our apartment building is well-kept, and our apartment is updated and a sweet little home.
submitted by Heather B. - |Recommended: YesConvenient location — This is a good place to live. Close to public transportation with plenty of parking. There is a bit of noise created when people are entering and exiting due to the shared entryway and the doors having play in them. The complex is otherwise pretty quiet. I have had an issue with getting maintenance on my intercom and gave up on using it.
submitted by Nektaria F. - |Recommended: NoWaiting for the other shoe to drop... always. — Would not consider this community reliable or dependable, unless speaking specifically about the maintenance response time, and the landscaping of the complex. Living here for a little over a year now, I can safely assure others and myself that 1. There will most certainly be problems while living here. 2. When calling the office during office hours to report said problems, the staff will most likely fail to answer the phone on the first second time calling, not be qualified to answer your questions or solve your problems, drop your call when attempting to transfer you to someone who is capable, forget you are on hold entirely, or be out to lunch out of the office. 3. When you do manage to reach someone and address the issues with your apartment, they will promise to look into the issue and call you back as soon as possible..... they will not. 4. You will need to call multiple times regarding the same issue before it is completely dealt with. All things considered, I must say that when there is a problem that maintenance can handle, they handle it immediately for that I am grateful , and the community and grounds seems to be quite safe and cute.
response from property -Thank you for taking the time to submit a review and for sharing your concerns with us. We strive to provide the best customer service possible and are dismayed to hear that we did not meet or exceed your expectations. We understand that maintaining appropriate communication with our residents, especially regarding their concerns and maintenance requests, is extremely important. We take your concerns very seriously and apologize for any inconvenience the lack communication may have caused. Our property manager will reach out to you directly to further discuss your concerns. Please do not hesitate to contact him at 703-526-9600 should you need to speak with him immediately. We look forward to speaking with you soon.
submitted by Yuan W. - |Recommended: YesGoof — all the facilities are very good.
submitted by Uranchimeg G. - |Recommended: YesGood good — It is good
submitted by Ashley B. - |Recommended: YesGreat location, good price, and overall minimal issues in the grand scheme — Overall the experience is good. I have a few qualms, but nothing that is really a deal breaker. The gym hours are poor for people that work more than an 8 hour day or have a long commute. I also really hate that the water bill is split between all of the units in your row because there is no way to conserve water and reduce that bill. Additionally, the landscaping around the unit is horrible. My unit is on the outskirts of the community, so it may be receiving less care than others, but ll of the grass is dead and the leaves and acorns are never cleaned up. My final issue is that while maintenance responds quickly, you never get to interact with them unless you happen to be home in the middle of the day. I've put in a request for the same issue several times and cannot get it resolved because maintenance doesn't understand the issue. Those complaints aside, the layout and side of the apartment is great and its easy to make it feel like home. I've had good interactions with the staff and amenities. The pool is great and never crowded, as well as the gym never having more than 3 people there at once. Not to mention you can't beat the location - its a 10 min walk to either Ballston or Virginia Square Metro stops, as well as being within walking distance of grocery stores, restaurants, parks, pharmacy's, doctors, and more.
response from property -Thank you very much for the four-star review and for calling Ballston Park home! We are very pleased to hear that overall you enjoy the community but want to offer our sincerest apologies that the landscaping in your area of the community has not been properly addressed. Our property manager has been in touch with our landscape contractor and is hoping to have the work completed soon. We would welcome the opportunity to speak with you further regarding your maintenance concerns to ensure we are addressing them appropriately. Our property manager will be reaching out to you directly and looks forward to speaking with you soon.
submitted by Gansuren G. - |Recommended: YesVery pleased my stay — Friendly staff, fast maintenance, convenient destinations.
submitted by Emiliya K. - |Recommended: YesNice staff, great maintanice — I will say I like it here and already recommend it to few friends
submitted by Stephen G. - |Recommended: YesAfter seven years as a resident, I have been quite satisfied. — Ballston Park is a comfortable, quiet residence, close walkable to shopping, two Metro stations Ballston and Virginia Square , with bus stops for several routes, Metro and Arlington Transit. I chose Ballston Park seven years ago because I can walk to work, grocery stores, neighborhood shopping centers, the Arlington Central Library, my physician AND dentist. My car stays parked most of the week, and there's no fee for the first car. The Ballston Common Mall has begun a two-year renovation and update to become Ballston Quarter. The major anchors will remain open during the renovation, but the food court and most of the inner stores have closed.